Recall from our sessions on Setting Priorities and Making Decisions, that the mental model we adopted to help us was to imagine "Our Worst Nightmare Competitor". We took some time to list all the things that they did well and all the things about them that we should aspire to be. In all the instances where their competitive advantage was reported to lie, whether in their world-class business processes supported by cutting-edge technology, or in their preferential treatment by the regulator, and even their vibrant and trusted brand, we drew the same conclusion. This nightmare competitor could be described as being that business where "They have the Right people, doing the Right things, the Right way, for the Right reasons with everyone in the business fully engaged and aware of their contribution."
We all acknowledge that People are critically important and the foundation upon which everything else is built. This allows us to perform our first introspection.
There are various groups of people in your business that you need to ask the following forthright questions about:
You will conduct a self-appraisal (construct with client to gauge what they think, then fix gaps) and then receive the results of various anonymous 360 feedbacks.
Insert Emotional Intelligence test and coaching questions here. - Critical Conversations etc
As an exercise just in your own mind, what fundamental truths do you need people to know about you and your business. How are you to communicate these. Here's an example. I bet you they are a great business!
This needs to digest in each person's mind, so we refocus now on the business functions required to run the business, and will continue with this topic in the Personal Development section.